Introduction

These terms and conditions govern your use of the Tiger & Type website (tigerandtype.com) and the services we provide. By accessing this website or engaging our services, you agree to be bound by these terms. If you do not agree, please do not use this website.

Tiger & Type is a digital studio based in Johannesburg, South Africa. These terms are governed by the laws of the Republic of South Africa.

Services

Tiger & Type offers web design and development, SEO, graphic design, social media management, email marketing, and managed WordPress hosting. The specific scope, deliverables, and pricing for any project will be outlined in a separate proposal or agreement before work begins.

Quotes and payment

All prices listed on our website are in South African Rand (ZAR). Tiger & Type is not a registered VAT vendor and does not charge VAT. Quotes are valid for 30 days from the date of issue unless otherwise stated. A deposit is required before any work begins, with the balance due on completion or as outlined in your project agreement.

We reserve the right to pause or suspend work on any project where payment is overdue.

Project timelines

We will provide estimated timelines for all projects. While we make every effort to meet agreed deadlines, timelines may be affected by factors outside our control, including delays in receiving content, feedback, or approvals from you. We are not liable for delays caused by late provision of materials or feedback.

Client responsibilities

You are responsible for providing accurate and complete information, content, and materials required for your project in a timely manner. You confirm that any content you provide (text, images, logos) is owned by you or that you have the necessary rights and permissions to use it.

Intellectual property

Upon full payment, you will own the final deliverables created specifically for your project (such as your website design, logo, or brand assets). We retain the right to showcase completed work in our portfolio and marketing materials unless otherwise agreed in writing.

Any third-party assets (stock images, fonts, plugins) remain subject to their own licence terms. We will inform you of any third-party licences that apply to your project.

Hosting and maintenance

Managed WordPress hosting is offered as a separate monthly service. Hosting fees are billed monthly in advance. We reserve the right to suspend hosting services if payment is more than 14 days overdue. We will make reasonable efforts to notify you before any suspension.

While we take every precaution to maintain uptime and security, we do not guarantee uninterrupted service and are not liable for any loss resulting from downtime, data loss, or security breaches beyond our reasonable control.

Limitation of liability

To the fullest extent permitted by South African law, Tiger & Type shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services. Our total liability for any claim related to our services shall not exceed the total fees paid by you for the specific service giving rise to the claim.

Cancellation and refunds

If you wish to cancel a project after work has begun, you will be invoiced for all work completed up to the point of cancellation. Deposits are non-refundable once work has commenced. For hosting services, you may cancel at any time with 30 days written notice. No refunds will be issued for the current billing period.

Website use

You may use this website for lawful purposes only. You may not use this website in any way that could damage, disable, or impair the site, or interfere with any other party’s use of the site. You may not attempt to gain unauthorised access to any part of the website or any systems connected to it.

Consumer Protection Act

Nothing in these terms is intended to limit any rights you may have under the Consumer Protection Act 68 of 2008 (CPA) or any other applicable South African legislation. Where any provision of these terms conflicts with the CPA, the CPA shall prevail.

POPIA compliance

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). Please refer to our Privacy Policy for full details on how we collect, use, and protect your personal information.

Changes to these terms

We may update these terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of this website after changes are posted constitutes acceptance of the revised terms.

Governing law and jurisdiction

These terms are governed by the laws of the Republic of South Africa. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of South Africa.

Contact us

If you have any questions about these terms, please get in touch:

Email: hello@tigerandtype.com
Website: tigerandtype.com/contact