WordPress Rescue

Site down? Let’s get it fixed.

Broken build, plugin conflict, white screen, hacked site, WooCommerce going sideways at 11pm. We’ve seen it all. Get in touch and we’ll work out what’s wrong and how to fix it, fast.

Get in touch now → What we fix
What we fix

Most WordPress emergencies fall into a handful of categories.

Here’s what we handle regularly.

White screen of death

The site loads a blank white page. Usually a PHP error, memory limit issue or a bad plugin update. We diagnose and fix it without losing your content.

Plugin conflicts

An update or new plugin has broken something else. We isolate the conflict, identify which plugins are clashing and find a resolution.

Hacked or compromised site

Malware, spam injections, Google blacklist warnings. We clean the infection, close the vulnerability and submit a reconsideration request to Google if needed.

Severe performance issues

Site crawling or loading in 10+ seconds. We identify the bottleneck, whether it’s hosting, unoptimised images, bad caching or bloated plugins, and fix it.

WooCommerce emergencies

Payments failing, checkout broken, orders not going through. A broken shop costs you every minute. We treat WooCommerce issues as high priority.

Broken theme or layout

A theme update wiped your customisations, or a CSS conflict has broken the layout on specific pages. We rebuild what was lost and document what to watch for next time.

Email deliverability problems

Site contact forms not sending, WooCommerce order emails disappearing, confirmation emails landing in spam. We diagnose and fix the mail configuration.

Indexing and SEO issues

Site disappeared from Google, pages returning 404, noindex accidentally applied sitewide. We find the cause and fix it, then verify with Search Console.

SSL and mixed content errors

“Not secure” warnings, mixed content blocking, expired SSL certificates. We sort out the certificate and fix hardcoded HTTP references across the site.

How a rescue works

01

You get in touch

Describe what’s broken, when it started and anything that changed before it happened. A quick message is enough to get started.

02

We diagnose

We access your site with the permissions we need, investigate the issue and come back with a clear explanation of what’s wrong and what it’ll take to fix it.

03

We fix it

Once you’ve approved the scope, we’ll set to work and end off with notes on what caused the problem and how to prevent it recurring.

What it costs

Flat-rate rescue packages.

Most jobs are scoped before any work starts so you know exactly what you’re getting into. No surprise invoices.

Diagnostic
Find the problem, understand the scope
R1,250
one-off
  • Full site health review
  • Written report of what’s wrong
  • Priority list of issues found
  • Fix recommendations with effort estimates
  • Small to mid-weight issues fixed on the spot
Get the Diagnostic (R1,250)
Rescue & Fix
Diagnose it, fix it, document it
R1,950
scope agreed before work starts
  • Everything in Diagnostic
  • Full repair of identified issues
  • Tested and verified before handover
  • Documentation of what was done
  • 30-day follow-up window included
  • Larger fixes scoped and planned with you
Get in touch →
Hack Recovery
Full clean, close the door, check Google
Priced on diagnosis
scope varies by infection type
  • Full malware scan and removal
  • Vulnerability identified and closed
  • All passwords reset and access audited
  • Google blacklist check and reconsideration request
  • Post-clean monitoring period
Get in touch

Complex jobs quoted per scope. Nothing starts without your approval.

While you wait: what to do right now

If your site is down or broken, a few quick steps can reduce the damage while we work out a fix.

  • Don’t make changes. Clicking around in the WordPress dashboard trying to fix things can make diagnosis harder and sometimes makes the problem worse.
  • Put up a maintenance page if your host has that option. It’s better than visitors seeing an error or a broken layout.
  • Check your most recent actions. Did you update a plugin, install something new, change a setting or edit a file just before it broke? Note it down.
  • Don’t delete anything yet. Even files or plugins that look suspicious should stay in place until we’ve had a look.
  • Get in touch. The sooner we know what you’re dealing with, the sooner we can help.

Not sure if it’s an emergency?

If your site is returning errors, showing a broken layout, behaving unexpectedly, or if anything about it has changed without you making a change, it’s worth getting looked at. It doesn’t have to be completely down to need attention.

Get in touch via the contact page and describe what you’re seeing. We’ll let you know how serious it is and what the options are.

Contact us →

Common questions

How quickly can you get to it?
It depends on what we have on at the time, but we treat downed sites as high priority. For existing tiger&type clients, same-day turnaround is usually possible. For new clients, we aim to respond with an initial assessment within a few hours during business hours. WooCommerce emergencies go to the front of the queue.
What access do you need?
At minimum, admin access to your WordPress dashboard. For more complex jobs we may need FTP/SFTP access or hosting panel access so we can get to the file system and database. We’ll tell you exactly what we need once we understand the problem.
What if you can’t fix it?
If a problem is beyond the scope of what can be fixed at a reasonable cost, we’ll tell you that upfront rather than running up hours. Sometimes the right answer is a rebuild, a host migration or a different solution entirely. We’ll give you a clear view of the options.
Do you work on sites you didn’t build?
Yes. Most rescue work is on sites built by other agencies or by the business owner themselves. We don’t need to know the full history of the site to diagnose and fix a problem.
Will the problem come back?
It can, if the underlying cause isn’t addressed. A plugin conflict fixed once will recur if the plugins still conflict on the next update cycle. A hacked site cleaned without closing the vulnerability will get reinfected. We document the root cause and recommend how to prevent a recurrence, whether that’s a care plan, a plugin swap or a change in workflow.
Can I prevent this from happening again?
Yes. Most WordPress emergencies are entirely preventable with regular maintenance. After any rescue job, we’ll walk you through what a WordPress care plan would look like for your site. It’s not a hard sell, but the numbers usually make sense once you’ve experienced a costly downtime event.

Let’s get your site working again.

Tell us what’s happening and we’ll take it from there. No pitch, no jargon.

Get in touch → Prevent it next time